Refunds and cancellation

Cancelling

Cancel any time from account settings — there is no cancellation form and nothing to email. Your plan stays active until the end of the period you have paid for, then the account moves to the free plan. Nothing of yours is deleted because you cancelled — charts were never stored on our side to begin with.

Refunds

Within 7 days of a charge. If you have not made substantial use of the plan since that charge, write to [email protected] and we will refund it in full. You do not have to justify the request.

Annual plans. Cancel within 30 days of the annual charge for a full refund. After that, we refund the unused whole months, minus any discount you received for paying annually.

Duplicate or accidental charges. Refunded in full whenever you notice them, with no time limit.

Extended outage. If chart generation is unavailable for more than 24 consecutive hours and that affected you, tell us and we will credit or refund the affected period.

When we will not refund

• Periods you have already used, beyond the windows above.
• Accounts closed by us for breach of the acceptable use policy.
• Charts you are unhappy with, where the service worked as described. Try the free plan first — it exists so you can judge the output before paying.

How refunds are paid

To the original payment method. We process refunds within 5 working days of approving them; your bank may take a further 5 to 10 working days to show it. Any GST charged is refunded along with the amount.

If you disagree with a decision

Write to [email protected] and Kanishk Mehra will look at it personally. Nothing in this policy limits your rights under the Consumer Protection Act 2019.

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Questions about this document? Write to [email protected].